Missing Cosmetics in Account Despite Purchase History

Status:	Pending Moderation
Priority:	High
Added by:	ninaoffire on June 6, '26
Assigned to:	Unassigned
Due date:
Reported for:	9.6.2
Actual Result:	All killers/survivors have missing cosmetics, even if the cosmetic is currently equipped
Expected Result:	For cosmetics to show, especially paid for and legendary cosmetics
Severity:	Major
Reproducibility:	Always
Platform:	Steam
Additional Notes & Comments:	I love this game, and spend a lot of money on it. Cosmetics aside, thanks for making a game that is fun to play.

Steps to Reproduce

1. Opening the cosmetics tab under both killer and survior

Explanation

Missing most cosmetics across both survivor and killers, I have 2810 hours in this game, I love it. I have many cosmetics that I've gotten from the rift/purchased and they are not showing up at all (nor are unpaid for versions in many cases.) I have zero mods or shaders or anything else attached to my game. I have tried restarting my game and my computer, the bug persists.

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