Bug #1589

Incorrect Charge for Premium Gift Purchase in Welcome to Bloxburg

Status:	Open
Priority:	High
Added by:	Anonymous on October 11, '26
Assigned to:	Unassigned
Due date:
Roblox Id:	3201977819

Steps to Reproduce

No steps to reproduce

Explanation

Hello Bloxburg Support!

I’m contacting you because I experienced a problem with a Premium Gift purchase in Welcome to Bloxburg.

On October 11, 2026, at approximately 9:49 AM, I purchased Premium (Gift) for another player. I expected the gift to cost 300 Robux, but my transaction history shows that 400 Robux was deducted from my account.

After making the purchase, the other player never received the gift. I tried rejoining the game multiple times, as suggested, but it still did not work.

I have a screenshot of my transaction history showing the purchase and the 400 Robux deduction.

Could you please investigate why I was charged 400 Robux instead of the expected 300 and help me resolve the missing gift? I would appreciate either receiving the gift as intended or guidance on whether a refund is possible.

Thank you for your time and assistance!

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