Bug #1652

Unactivated Premium Pass Despite Payment and Gold Deduction

Status:	Resolved
Priority:	High
Added by:	s...n@gmail.com on May 20, '26
Assigned to:	Unassigned
Due date:
Reported for:	Patch Notes Version 1.76.0-11
Regression of:	#1107 Premium Pass Unusable and Repeated Glitches This issue was created as a new bug instead of being marked as a duplicate because the original issue was already Resolved.
Platform:	Not set

Steps to Reproduce

No steps to reproduce

Explanation

Last week I purchased a 7 day Premium Pass. The 150 gold was deducted from my balance (I purchased 300 Reddit gold in order to complete the transaction) but the Premium Pass never activated. I play the game on my laptop and mobile devices. The day this occurred also saw my daily goal list getting restarted a second time (within an hour or so of our having been reset at the 24 hour mark), which I'm assuming was because I logged on with my phone after playing on my laptop. I'm afraid to try another purchase without understanding why this one didn't work.

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