Bug #2528

Rewards Disappeared After Switching Devices

Status:	Resolved
Priority:	High
Added by:	a...s@betahub.io on June 30, '26
Assigned to:	Unassigned
Due date:
Reported for:	Patch Notes Version 1.77.1-4.fbpl.1 Auto
Regression of:	#146 Missing Rewards After Completing Sticker Album This issue was created as a new bug instead of being marked as a duplicate because the original issue was already Resolved.
Platform:	facebook

Steps to Reproduce

1. The user completed the entire album on their phone and earned rewards.
2. The game showed that the user earned 426 boxes for completing the last category of stickers, plus 5,000 boxes and 5,000 energy for completing the entire album.
3. When the user opened the game on their PC, all the rewards were gone, and the album was reset to zero stickers.
4. The user completed the album fairly and expects the earned rewards to be restored.
5. The user requests the restoration of 426 boxes (some opened while playing on the phone), plus 5,000 boxes and 5,000 energy for completing the album.

Explanation

AGAIN I LOST EVERYTHING
I am extremely angry and disappointed. I completed the entire album on my phone, and the game clearly showed that I had earned all of the completion rewards.
I receiveD 426 boxes for completing the last category of stickers PLUS 5,000 boxes, and 5,000 energy for completing the entire album. However, as soon as I opened the game on my PC, all of those rewards were gone. I did not receive any of them.
I completed the album fairly and earned those rewards. It is completely unacceptable that they disappeared just because I logged in from my PC. besides, i have a new album now so i have zero stickers.
I am beyond frustrated with this situation. I have had enough of these issues. This is my final request: please restore the exact rewards I earned: 426 boxes (I opened some while playing on my phone) plus, 5,000 boxes for completing the album, and 5,000 energy. I expect this to be corrected immediately, as I should not lose rewards that I legitimately earned due to a problem on your end.
i KNEW THIS MIGHT HAPPEN AGAIN AS ALWAYS HAPPENS SO TOOK A SCREENSHOT.

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